Shipping & Returns

KEY POINTS

  • We only list products which are available or for which we have an ETA (Estimated Time of Arrival) on our website (BY ORDER products are those that are never held in stock and must be ordered in)
  • Prices and availability information on our website are generally updated at least once every business day
  • The price and availability information on our website is correct to the best of our knowledge at the time the information is updated
  • Available products are generally delivered within 5 working days of receipt of payment
  • All products are generally shipped from the warehouse in Cairns to minimise shipping time and cost where possible
  • Order Status and Tracking information is available from the My Accounts area of our website (Please check this before calling, initiating a chat or emailing)

Product Prices

All prices displayed on our website are GST-inclusive.

Prices are updated on our website at least once every business day. (i.e. There is no need to confirm this by email or phone).

Order Processing

Order Acceptance Policy

All orders placed with us are subject to our acceptance. We reserve the right to decline (i.e. not accept) any order up to the point of the point of delivery of the order to you and an invoice for the order being issued to you. We will not dispatch an order until we have received payment in full for the total value of the order. Automatic confirmation of successful order placement and/or receipt and/or processing a payment for the order does not constitute acceptance of the order by us. If we decline your order after a payment for the order has been received/processed we will contact you with the details and refund the payment in full.

Product Availability

The availability information displayed on our website is extracted from our real-time inventory management and order processing system. Our website is updated with up-to-date stock information up to once every day. Hence, if our website indicates that an item is in stock, it generally means that it is (i.e. There is no need to confirm this by email or phone). We do however recommend that you contact us about stock availability if you intend to purchase a large quantity of the same item (i.e. more than 20).

If an ordered item is out of stock or marked with ETA/BY ORDER it will be placed on backorder or partial backorder (which you will be able to see on the Order Information page accessed from the My Account page). An estimated time of arrival (ETA) will be specified in the Order History where available. BY ORDER means an item is never held in stock and must be ordered in specifically for your order, which means it will generally take a bit longer. Please contact us for details of your specific item. If you do not wish to wait, please contact us and we will refund you for the items (although we may pass on any cost associated with ordering the item in specifically for you).

Backorders

Backorders can occur when:

  • You purchase a quantity of products which is greater than available in stock
  • You purchase a product which has stock as "ETA" or "BY ORDER"
  • You purchase a product which has been sold out and quantity information on the website has not yet been updated since the last website update

When one of these conditions occurs at the time of purchase and you see your order status remaining as Shipping, Back Order or Partial Back Order for a period of more than 3 days without further information on the ETA, please contact us to discuss available options (i.e. Keep the order and wait for the item to arrive in stock or cancel the order (or part) and immediately receive a full refund for the unshipped items). Please note, there may be additional shipping costs if you request a partial shipment of your order.

Order Tracking

To track your order, please log into our website with your account and look at the My Account page. You will be able to see the status of all your orders. We also use the My Account page to display any additional information about your order. Please check the order progress regularly and contact us if there are any issues or concerns.

Order Cancellations

We are very flexible with order cancellation and allow to cancel the order up to the point when you receive and sign for the goods. However, if we incur costs as result of the cancellation, we will pass these on to you, so please research and choose the products carefully and consider how you pay for your purchase. Also, please note that all cancellations must be done or confirmed by email. The following policies apply on order cancellations where the order is cancelled as a result of the customer changing their mind:

  • Freight Costs & Shipping Insurance - If you cancel an order that has been shipped but not yet delivered, the freight cost and shipping insurance will not be refunded, as we will not be refunded this cost by the courier. Please note that an order in the status of Shipping may have already been shipped but not yet updated on our website.
  • Restocking Fees - Although unlikely, a 20-25% re-stocking fee may apply, as depending on the item and supplier we may be charged this fee.

A phone call or an email requesting cancellation of the order does not constitute cancellation of the order. We must confirm all cancellations in writing or by a change of order status on the website. We have this policy to ensure that if an order has been shipped or is preparing to be shipped it is stopped before we confirm the order cancellation.

Payment Methods

We must receive cleared payment in full for the total value of the order before we will accept and start processing your order. The following methods of payment are accepted:

  • Electronic Bank Transfer (1 day clearance, depending on your bank)

    QTMB
    Account: My Learning Club
    A/C: 1637009
    BSB: 804-002

  • Direct Bank Deposit into our account - Over the Counter (Immediate clearance)

    QTMB
    Account: My Learning Club
    A/C: 1637009
    BSB: 804-002

  • PayPal (Immediate clearance)

    Payment via PayPal should be sent to: admin@mylearningclub.com.au

MyLearningClub takes no responsibility for any delays associated with processing your payment by third-party financial institutions.

Fraud Prevention

To prevent Fraud, we currently only take deposit. Please make sure you quote your name/ user name and order number in your reference.

Shipping

Shipping charges apply to all orders placed. Our shipping cost is calculated per item for every order and we charge AU$20 maximum for shipping unless the total volume or weight is over the limit. Free shipping available for single order over AU$300 unless adviced. We will contact you if it happens. Store pickup is only available for Cairns, QLD customers AFTER business hours. Please phone 0401 748 180 to arrange pickup location. Shipping and dispatch times on our website are indicative only. To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the order during normal business hours.

We only use registered post or person-to-person delivery services (i.e. Where the recepient must sign for the delivery) to ensure orders can be tracked all the way through to delivery. For certain orders (i.e. as determined by our fraud prevention policies), we may also request for the courier to verify the identity of the recepient.

Delivery Times

Normal delivery times for items in stock are under 5 working days from payment clearance. These timelines are guidelines only. MyLearningClub does not take any responsibility for any delays in shipping. Where possible we provide consignment details and courier tracking numbers to customers (in the order status), so please contact the corresponding courier to track your shipments. You should check the Order History on the Order Information page accessible from the My Account area for information on your order.

Loss and Damage

Shipping Insurance - Shipping Insurance is available for your goods, and must be specified when you are ordering. Insurance is optional and charged at 2% of the value of goods. We strongly recommend insuring your goods against transit damage.

Signing for Delivery - The customer is responsible for ensuring that either they or their authorised representative inspect the goods prior to accepting the delivery and signing the Proof Of Delivery (POD) document. Each delivery should be checked for completeness (i.e. Enclosed goods as per accompanying Consignment Note) and any transit damage. Failure to inspect the goods prior to signing the POD will result in voiding of any insurance against loss or transit damage.

  • Signing of a Proof of Delivery (POD) document confirms that the consignment has been delivered in full and in good condition (i.e. no visible physical damage). POD should only be signed once the goods have been inspected as a clean signed POD will void any insurance against loss or transit damage.
  • If a shipment arrives with a damaged carton or item, the delivery should either be rejected with POD not signed or the POD must have the exact damage noted on it including any carton identifier available, signature, name and date as above. If this information is not provided the POD will be treated as clean and will void any ability to claim loss or transit damage against shipping insurance.

Additional Fees and Charges

If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion. An example of such charges are second delivery charges by couriers as a result of you or someone who can receive the goods not being in attendance at your nominated delivery address when you have specified that the address is attended during normal business hours.

Refund and Return Policy

Statutory Rights

No part of the Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Australian Consumer Law (ACL) or equivalent State and Territory legislation.

Refunds

Please research the products carefully before placing an order. We generally do not provide refunds or exchanges for incorrectly ordered goods or if you change your mind once you have received the goods. We take no responsibility for incorrect choice of product or for any compatibility issues. The customer is ultimately responsible for researching the product specifications from the manufacturer and other resources and selecting the appropriate product to meet their requirements. If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of 20%-25% may be charged and other non-refundable costs incurred by us (i.e. Freight Costs) will be passed on.

Return of Faulty Goods (Under Warranty)

BEFORE returning any faulty goods to us you must initiate a return / warranty claim with our Service Department by contacting sales@mylearningclub.com.au. Where appropriate, we will issue you with a Return Authorisation Number (RA Number) and provide with instructions on returning the faulty item. The RA Number is valid for 7 days from the date of issue, in which time the faulty goods must be received by our Service Centre. The RA Number will not be extended or re-issued. The RA Number MUST be clearly displayed on the return package. Any goods returned without an RA Number will not be accepted and will be shipped back to you at your expense. Depending on the item we may require that it is returned with all original accessories. Our Service Centre reserves the right to reject incomplete or not properly packaged items.

A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim and found to be faulty.

Dead-On-Arrival (DOA) Products

You must go through Return / Warranty Claim procedure outlined above in order for us to process your return / warranty claim. If the item is found faulty, we will either replace the item or refund the full amount of the order based on your choice. To ensure expedient handling of your DOA return please initiate the DOA return within 7 days of receiving the product.

Return of Non-Faulty Goods

Our Service Centres test for declared faults thoroughly, however, if they find the item to have no faults or intentional damage to the item, a $45 service fee may be charged and the non-faulty item will be shipped back to you at your expense If the item is found to be not faulty and the service fee is charged, you will be required to pay the service fee prior to the goods being shipped to you. If payment is not received within 30 days, the goods will be sold to recover the service fee and any difference will be refunded to you.

Warranty

All products sold by MyLearningClub are covered by Return-to-Base or Manufacturer Warranty if applicable. Most of the goods carry 12 months return-to-base or manufacturer warranty, but some, like artcrafts or small items (items under $5 per unit), do not have warranties.

Terms and conditions are subject change from time to time without prior notice. It is your responsibility to review the terms and conditions prior to placing orders on the website.

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